Emergency Mobile Alerts are messages about emergencies. They are sent by authorised emergency agencies to capable mobile phones. The alerts keep people safe and are broadcast to all capable phones from targeted cell towers.

The alerts are targeted to areas affected by serious hazards. They will only be sent when there is a serious threat to life, health or property, and, in some cases, for test purposes.

To get Emergency Mobile Alerts, you just need a phone capable of receiving them. The phone also needs to have cell reception and up-to-date software. You don’t have to download an app or subscribe to a service.

  1. Check if your phone is on the list of capable phones.
  2. Update your phone’s operating system software.

Please refer to your phone manual or contact your mobile operator if you need help updating your phone.

As Emergency Mobile Alert is about keeping you safe, you won’t be able to opt out of receiving Emergency Mobile Alerts.

We do not target specific phones, instead we broadcast to a targeted area that is at risk. For this reason, we are unable to exclude your specific phone.

Your phone may show optional settings used in other countries, but in New Zealand we use a special broadcast channel that is permanently on.

You can give us feedback about Emergency Mobile Alert through our feedback form. Information collected in this survey helps us make ongoing improvements to system.

Emergency Mobile Alert feedback

Give us feedback about Emergency Mobile Alert. Information collected in this survey helps us make ongoing improvements to system.

Give feedback on Emergency Mobile Alert
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More information and resources

Document
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Read the Director's Statement for Emergency Mobile Alert Device Standards. It defines the desired mobile device standards for emergency alerting in New Zealand.

Factsheet
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Download this factsheet in English explaining the Emergency Mobile Alert system.

Factsheet
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Download this factsheet in Te Reo Māori explaining the Emergency Mobile Alert system.

Document
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Read in English the Decision for Emergency Mobile Alert to remain a non-opt-out channel for more information.