Check if your phone is able to receive Emergency Mobile Alerts. If your phone is on the list, ensure the phone is updated to the latest available operating system.

Phones sold by 2degrees, Spark and Vodafone that are known to be Emergency Mobile Alert capable are listed below.  If your phone is from overseas or parallel-imported, it may work in New Zealand, however your experience may differ from those sold in New Zealand.

  • The following Alcatel devices are supported. Please ensure your phone’s software is up to date.

    • Alcatel 1
    • Alcatel 3026
    • Alcatel 1X
    • Alcatel 3
    • Alcatel 3C
    • Alcatel 3V
    • Alcatel U3
    • Alcatel U5
    • Alcatel 1S
    • Alcatel 1V
  • The following Apple devices are supported (IOS11 or later). Please ensure your phone’s software is up to date.

    • Apple iPhone 5s
    • Apple iPhone 6
    • Apple iPhone 6 Plus
    • Apple iPhone SE
    • Apple iPhone 6s
    • Apple iPhone 6s Plus
    • Apple iPhone 7
    • Apple iPhone 7 Plus
    • Apple iPhone 8
    • Apple iPhone 8 Plus
    • Apple iPhone X
    • Apple iPhone XS
    • Apple iPhone XS Max
    • Apple iPhone XR
    • Apple iPhone 11
    • Apple iPhone 11 Pro
    • Apple iPhone 11 Pro Max

    Check to see if your iPhone is set up for Emergency Mobile Alerts

    Open Settings, select Notifications, and at the bottom you should see a toggle for “Emergency Alerts”.

  • The following CAT phones are supported. Please ensure your phone’s software is up to date.

    • CAT S61
    • CAT B35
  • The following Doro device is supported. Please ensure your phone’s software is up to date.

    • Doro 6520
  • The following Huawei devices are supported. Please ensure your phone’s software is up to date.

    • Huawei Nova Lite
    • Huawei Nova 2 Lite
    • Huawei Nova 2i
    • Huawei Nova 3
    • Huawei Nova 3i
    • Huawei Nova 5T
    • Huawei Mate 10
    • Huawei Mate 20
    • Huawei P9 Lite
    • Huawei P9
    • Huawei P9 Plus
    • Huawei Mate 10 Pro
    • Huawei Mate 10 Pro (Porsche design)
    • Huawei Mate 20 Pro
    • Huawei Mate 30 Pro
    • Huawei P10 Lite
    • Huawei P10
    • Huawei P10 Plus
    • Huawei P20
    • Huawei P20 Pro
    • Huawei P30
    • Huawei P30 Pro 
    • Huawei Y5 2019
    • Huawei Y6 2018
    • Huawei Y7
    • Huawei Y9 Prime 2019
  • The following Mobiwire devices are supported. Please ensure your phone’s software is up to date.

    • Mobiwire Dakota
    • Mobiwire Kosumi
    • Mobiwire Sakari
    • Mobiwire Hakan
    • Mobiwire Kanuna
  • The following Motorola devices are supported. Please ensure your phone’s software is up to date.

    • Motorola Moto C
    • Motorola Moto E5
    • Motorola Moto G5s
    • Motorola Moto G5s Plus
    • Motorola Moto G6
    • Motorola Moto G6 Plus
  • The following Nokia devices are supported. Please ensure your phone’s software is up to date.

    • Nokia 2
    • Nokia 2.2
    • Nokia 3
    • Nokia 3.1
    • Nokia 4.2
    • Nokia 5
    • Nokia 6
    • Nokia 7.1
    • Nokia 7.2
    • Nokia 8
  • The following OPPO devices are supported. Please ensure your phone’s software is up to date.

    • OPPO A39
    • OPPO A5 2020
    • OPPO A57
    • OPPO A73
    • OPPO A75
    • OPPO A77
    • OPPO A9
    • OPPO A9 2020
    • OPPO AX5s
    • OPPO AX7
    • OPPO F1s
    • OPPO Find X
    • OPPO R9s
    • OPPO R11
    • OPPO R11s
    • OPPO R15
    • OPPO R15 Pro
    • OPPO R17
    • OPPO R17 Pro
    • OPPO Reno 10x Zoom
    • OPPO Reno Z
    • OPPO Reno 2
    • OPPO Reno2 Z
  • The following Samsung devices are supported. Please ensure your phone’s software is up to date.

    • Samsung Galaxy A3 2016
    • Samsung Galaxy A3 2017
    • Samsung Galaxy A5 2017
    • Samsung Galaxy A7 2017
    • Samsung Galaxy A8
    • Samsung Galaxy A8+
    • Samsung Galaxy A10
    • Samsung Galaxy A20
    • Samsung Galaxy A30
    • Samsung Galaxy A50
    • Samsung Galaxy A70
    • Samsung Galaxy A80
    • Samsung Galaxy J2 Core
    • Samsung Galaxy J2 Pro (SM-J250G)
    • Samsung Galaxy J3 Pro
    • Samsung Galaxy J4 (SM-J400G)
    • Samsung Galaxy J4+
    • Samsung Galaxy J5 2016
    • Samsung Galaxy J5 Pro
    • Samsung Galaxy J6 (SM-J600G)
    • Samsung Galaxy J6+
    • Samsung Galaxy J7 Pro
    • Samsung Galaxy J7 Prime
    • Samsung Galaxy J8
    • Samsung Galaxy Note 5
    • Samsung Galaxy Note 8
    • Samsung Galaxy Note 9
    • Samsung Galaxy Note 10
    • Samsung Galaxy Note 10+
    • Samsung Galaxy S6
    • Samsung Galaxy S6 edge
    • Samsung Galaxy S6 edge +
    • Samsung Galaxy S7
    • Samsung Galaxy S7 Edge
    • Samsung Galaxy S8
    • Samsung Galaxy S8+
    • Samsung Galaxy S9 (SM-G960F)
    • Samsung Galaxy S9+ (SM-G965F)
    • Samsung Galaxy S10e
    • Samsung Galaxy S10
    • Samsung Galaxy S10+
    • Samsung Xcover 4 (SM-G390Y)

    Check to see if your Samsung phone is set up for Emergency Mobile Alerts.

    Instructions to help find Emergency Alert settings on your Samsung phone can be found on the Samsung website.

     

  • The following Skinny devices are supported. Please ensure your phone’s software is up to date.

    • Skinny F327S (ZTE F327S)
    • Skinny Tahi (ZTE 111)
  • The following Sony devices are supported. Please ensure your phone’s software is up to date.

    • Sony Xperia X Performance
    • Sony Xperia XA1 (SM11)
    • Sony Xperia XA2
    • Sony Xperia XZ1
    • Sony Xperia XZ2
  • The following Spark devices are supported. Please ensure your phone’s software is up to date.

    • Spark Lite 3G (ZTE L110)
    • Spark Plus 2 (ZTE A330)
    • Spark Plus 3
    • Spark Pocket 2
  • The following Vodafone devices are supported. Please ensure your phone’s software is up to date.

    • Vodafone Smart A9
    • Vodafone Smart C9
    • Vodafone Smart V8
    • Vodafone Smart E8
    • Vodafone Smart N8
    • Vodafone Smart N9
    • Vodafone Smart N9 Lite
  • The following Xiaomi devices are supported. Please ensure your phone’s software is up to date.

    • Xiaomi Redmi Note 7
  • The following ZTE devices are supported. Please ensure your phone’s software is up to date.

    • ZTE Blade A521
    • ZTE FT327
    • ZTE Lite
    • ZTE Tahi
    • ZTE L110
    • ZTE L111

How to update the software on my phone

Make sure you’re connected to the Internet via Wi-Fi to prevent using your mobile data.

  • For iPhone, open Settings, select General, select Software Update.
  • For Android, open Settings, select About (or About phone), select System, select Software Updates.
  • Refer to your phone’s manual for more information about updating your phone.

Check to see if your phone is set up for Emergency Mobile Alerts

Being able to see the Emergency Alert settings indicates your phone is Emergency Mobile Alert capable.

Check on iPhone

Open Settings, select Notifications, and at the bottom you should see a toggle for “Emergency Alerts”.

Check on Samsung

Instructions are available on the Samsung NZ website.

Check on other Android phones

The Emergency Alert settings are dependent on the manufacturer and model.

Generally the settings can be found through one of the following ways.

  • Open Settings, select Sounds and select Advanced. You should see an option for Emergency Broadcasts.
  • Open Settings, select Wireless & Networks and select More. You should see an option for Cell Broadcasts.
  • Open Settings and select General Settings. You should see an option for Emergency Alerts.
  • Open the text message app and select Message Settings. You should see an option for Emergency Alert Settings.

Your alert settings may be called a number of different names including: Emergency Alerts, Emergency Broadcasts, or Extreme Threats or Severe Threats.

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Find instructions for updating your Samsung phone on the Samsung NZ website.