Check if your phone is able to receive Emergency Mobile Alerts. If your phone is on the list, ensure the phone is updated to the latest available operating system.
Phones sold by 2degrees, Spark and Vodafone that are known to be Emergency Mobile Alert capable are listed below. If your phone is from overseas or parallel-imported, it may work in New Zealand, however your experience may differ from those sold in New Zealand.
The following Alcatel devices are supported. Please ensure your phone’s software is up to date.
The following Apple devices are supported (IOS11 or later). Please ensure your phone’s software is up to date.
Open Settings, select Notifications, and at the bottom you should see a toggle for “Emergency Alerts”.
The following CAT phones are supported. Please ensure your phone’s software is up to date.
The following Doro device is supported. Please ensure your phone’s software is up to date.
The following Huawei devices are supported. Please ensure your phone’s software is up to date.
The following Mobiwire devices are supported. Please ensure your phone’s software is up to date.
The following Motorola devices are supported. Please ensure your phone’s software is up to date.
The following Nokia devices are supported. Please ensure your phone’s software is up to date.
The following OPPO devices are supported. Please ensure your phone’s software is up to date.
The following Samsung devices are supported. Please ensure your phone’s software is up to date.
Instructions to help find Emergency Alert settings on your Samsung phone can be found on the Samsung website.
The following Skinny devices are supported. Please ensure your phone’s software is up to date.
The following Sony devices are supported. Please ensure your phone’s software is up to date.
The following Spark devices are supported. Please ensure your phone’s software is up to date.
The following Vodafone devices are supported. Please ensure your phone’s software is up to date.
The following Xiaomi devices are supported. Please ensure your phone’s software is up to date.
The following ZTE devices are supported. Please ensure your phone’s software is up to date.
Make sure you’re connected to the Internet via Wi-Fi to prevent using your mobile data.
Being able to see the Emergency Alert settings indicates your phone is Emergency Mobile Alert capable.
Open Settings, select Notifications, and at the bottom you should see a toggle for “Emergency Alerts”.
Instructions are available on the Samsung NZ website.
The Emergency Alert settings are dependent on the manufacturer and model.
Generally the settings can be found through one of the following ways.
Your alert settings may be called a number of different names including: Emergency Alerts, Emergency Broadcasts, or Extreme Threats or Severe Threats.
Find instructions for updating your Samsung phone on the Samsung NZ website.